Shop Policies

At Simply in the Sticks, we are committed to ensuring your complete satisfaction and the safe delivery of your unique art acquisition. Each piece is handled with the utmost care, from creation to your collection.

1. Order Processing & Shipping

• Processing Time: Please allow 5-7 business days for your order to be meticulously prepared, packaged, and dispatched. For custom commissions or large-scale original works, a specific timeline will be communicated during the acquisition process as well as a quote for shipping.

• Packaging: All artworks are professionally packaged using high-quality, archival materials to ensure their integrity and protection during transit. In our commitment to environmental responsibility, we thoughtfully incorporate recycled and sustainable shipping materials whenever possible.

• Shipping Carriers & Insurance:

  • Domestic (US): All orders are shipped via USPS Ground Advantage or USPS Priority Mail for art and are fully insured for their declared value. Tracking information will be provided upon shipment.

  • International: For international destinations, original artworks over $200 are typically shipped via FedEx International Priority or UPS Worldwide Express, ensuring expedited delivery and comprehensive insurance coverage. Prints will be shipped via a secure, tracked international service.

    • Shipping Quotes: International shipping rates vary significantly. We will provide a precise shipping quote for your approval prior to finalizing your purchase.

    • Customs, Duties, & Taxes: Please note that all international collectors are responsible for any applicable customs duties, import taxes, or fees levied by their country of residence. These charges are not included in the artwork's price or the shipping fee and are the sole responsibility of the buyer.

    • Cancellation Option: Should you find the additional international shipping and/or customs charges prohibitive, you will have the option to cancel your order for a full refund prior to shipment.

2. Returns & Refunds

Your satisfaction is paramount. We want you to be absolutely delighted with your acquisition from Simply in the Sticks.

• Original Artworks:

  • If, for any reason, you are not entirely satisfied with your original artwork, you may return it within 7 days of receipt for a full refund, excluding the original shipping costs.

  • The artwork must be returned in its original condition and packaging. We highly recommend using a reputable shipping carrier with tracking and full insurance, as the buyer is responsible for the artwork's safe return.

• Art Prints:

  • In the unlikely event you are unhappy with the quality or condition of your art print upon arrival, please contact us within 7days of receipt. We will issue a full refund, excluding original shipping costs, upon the print's return.

  • Return shipping for prints is the buyer's responsibility. The print must be returned in its original condition and packaging.

• Exclusions: All custom commissions are final sale and non-refundable, unless demonstrably damaged during transit (see 'Damage During Transit' below).

3. Damage During Transit

We meticulously package each artwork, but in the rare instance that your order arrives damaged, please follow these critical steps immediately:

1. Document: Take clear photographs of the damaged packaging (before opening, if possible), the shipping label, and the damaged artwork itself. These photos are essential for filing an insurance claim.

2. Retain Packaging: Keep all original packaging materials, as they may be required for the insurance claim.

3. Contact Us: Notify us within 3days of delivery by emailing simplyinthesticks@gmail.com with your order number and the documentation.

4. Resolution: We will promptly work with the shipping carrier to process the insurance claim. Depending on the extent of the damage and the artwork type (original vs. print), we will discuss options for repair, replacement, or a full refund, including original shipping costs.

4. Privacy Policy

Your privacy is important to us. We collect personal information (such as name, address, email) solely for the purpose of processing your order, facilitating communication, and enhancing your shopping experience. We do not share or sell your information to third parties.

5. Intellectual Property

All artworks, designs, and content displayed on this website are the intellectual property of Cara Vaughan / Simply in the Sticks and are protected by copyright law. Reproduction, redistribution, or modification of any artwork without express written permission is strictly prohibited. The artist, Cara Vaughan, expressly reserves the right to create and sell reproductions (prints) of any original artwork, even after the original has been sold. The purchase of an artwork does not transfer copyright.

6. Payment Methods

We accept secure payments via through Stripe. All transactions are processed through secure, encrypted platforms to protect your financial information.